FAQ

Please see FAQ's listed by product category below.

Have a question that's not covered? Use the contact page and I'll get back to you as soon as possible.
Aromatherapy crystals

What are aromatherapy crystals made of?

  • Aromatherapy crystals are a dry fragrance blend composed of coarse salts, phthalate-free fragrance oil, and botanical accents.

How do I use aromatherapy crystals?

  • Place 1 to 2 teaspoons in the dish of a standard wax warmer. Add more as needed for a stronger fragrance.

Should I add water?

  • No. Do not add water. Aromatherapy crystals are designed to be used dry in a wax warmer.

How long should I heat them?

  • Warm for no longer than 4 hours per session. Allow the warmer and crystals to fully cool between uses.

Can I reuse aromatherapy crystals?

  • Yes. Reuse until fragrance is no longer noticeable.

Important care note:

  • For wax warmer use only. Keep out of reach of children and pets.
Candles

How do I use and care for my candle?

  • Trim your wick to 1/4" before use.
  • Ensure wax is free of trimmed wick ends, matches, or other debris.
  • Keep away from heat-sensitive or flammable materials.
  • If the flame becomes too high, flickers excessively, or begins smoking, extinguish the candle.
  • Burn your candle no longer than 4 hours at a time.
  • Discontinue use once 1/4" of wax remains.
  • Place your candle away from drafts, fans, and vents to ensure an even burn.
  • Keep out of reach from children and pets.

What are the white patterns on the surface of my candle?

  • This is called "frosting" which is a normal characteristic of pure soy wax. It does not affect burn quality.

Why does the surface of my candle look uneven after burning? 

  • Soy wax may become imperfect as it cools. This is normal and does not affect performance.

Do you offer wholesale pricing, refills, or unlabeled candles?

  • I do not offer unlabeled candles for resale. Wholesale pricing and refills for safe containers are available. Contact me for more information.

Are your candles safe?

  • I test each batch of candles for fragrance performance, wicking, and burn characteristics. Candles are safe when used as directed according to the included care instructions.
  • My products are formulated without phthalates or substances listed under California's Proposition 65.
Reed diffusers

How do I use my reed diffuser?

  • Insert the reeds into the bottle and allow them to absorb the fragrance oil. Scent will begin to disperse within 24 to 48 hours.

Do I need to flip the reeds?

  • No. Fiber reeds are designed for consistent fragrance release and do not need to be flipped.

How long does one diffuser last?

  • Each diffuser is designed to last approximately 3 to 4 months, depending on room size, airflow, and placement.

What if my reeds become dusty or clogged?

  • Over time reeds may collect dust and become less effective. Replacement reeds are available for purchase.

Where should I place my diffuser?

  • Place on a stable, non-porous surface away from direct sunlight, heat sources, and drafts.

Can the fragrance oil damage surfaces?

  • Yes. Avoid contact with finished, painted, or porous surfaces and place your diffuser on a protective coaster or tray.
Wax melts

How do I use wax melts?

  • Place 2–3 cubes in the dish of a standard wax warmer. Turn on the warmer and allow the wax to gently melt, releasing fragrance into the room. Add more cubes if a stronger scent is desired.
  • Do not add water.

How long can I warm them?

  • For best performance, warm for up to 4 hours at a time. Allow the wax to cool completely before reheating.

Can wax melts be reused?

  • Yes. The wax can be reheated multiple times until the fragrance fades. Once the scent has diminished, allow the wax to cool and remove it before adding fresh cubes.

How do I remove used wax?

  • Allow the wax to fully cool and solidify. Gently lift out of the dish, or warm briefly just until the edges loosen and wipe clean with a paper towel.
Shipping

How much is shipping?

  • Shipping costs are calculated at checkout based on your order and delivery location.

Do you ship internationally?

  • At this time, I ship within the United States only.

Do you offer local pickup?

  • Yes! If you're located in the Madison, Wisconsin area, local pickup is available at checkout. You'll receive an email with pickup instructions once your order is ready.

When will my order arrive?

  • Orders typically ship within 2-3 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Can I change or cancel my order?

  • If your order hasn't shipped yet, contact me as soon as possible. I'll do my best to accommodate changes, but I can't guarantee modifications once production or packing has begun.

What happens if my item arrives broken?

  • If you experience problems due to shipping, please contact me so I can resolve the issue.
Return Policy

What is your return policy?

  • Due to the nature of handmade personal and fragrance products, returns are not accepted. If there's an issue with your order, please reach out and I'll be happy to help.

Damages and issues

  • Please inspect your order upon receiving it and contact me immediately if the items are defective, damaged, or if you received the wrong item.

Refunds

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I've processed your return, please contact me at hello@stillroomscientist.com.